Payment Methods

Last Updated: 05-03-2026

This Payment Policy explains which payment methods we accept, how transactions are processed, how your payment information is protected, and what rights you have under United Kingdom law. This policy complies with the Consumer Rights Act 2015, the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and PCI DSS security standards.

 – ACCEPTED PAYMENT METHODS

We offer a selection of secure payment options for orders placed within the United Kingdom.

2.1 Credit & Debit Cards
We accept the following major card brands:

  • Visa

  • Mastercard

  • American Express

  • UnionPay

2.2 Express Checkout Options
For faster checkout, we support:

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

All payments are processed through Shopify’s PCI DSS–compliant checkout system. By providing payment information, you confirm that you are authorised to use the chosen payment method and that the information provided is accurate and current.

3 – PAYMENT SECURITY

We are committed to ensuring that every transaction on our website is safe, encrypted, and securely processed.

3.1 Encrypted & Secure Payment Processing

  • All transactions are protected using SSL (Secure Sockets Layer) encryption.

  • Your payment information is securely transmitted and cannot be intercepted.

  • We never store full credit card numbers or CVV data on our servers.

3.2 PCI DSS Compliance
All payments processed through Shopify Payments or approved third-party gateways comply with the Payment Card Industry Data Security Standard (PCI DSS). Hefbud Limited adheres to Level 1 PCI DSS compliance, which is the highest industry standard for data security.

3.3 Fraud Prevention
To protect customers and prevent unauthorised use, we may automatically screen transactions using fraud-detection systems, temporarily hold or decline high-risk transactions, request additional verification, or contact your payment provider where required. These measures help ensure that every purchase is safe and authorised.

4 – CURRENCY & TAXES

4.1 Currency
All prices on our website are displayed and charged in British Pounds (GBP £). If your card or payment method uses a different currency, your bank or provider may apply conversion fees. These are not charged by Camden and Row.

4.2 VAT & Import Duties
We ensure a transparent shopping experience for all our UK customers by adhering to the following:

  • VAT Inclusive: All prices displayed on our website are inclusive of VAT and all applicable taxes.

  • Final Price Guarantee: The price you see at checkout is the final amount you pay to us. There are no surprise fees or additional tax charges at the end of your transaction.

  • No Hidden Duties: We manage the logistics and customs processes so that no additional handling fees or import duties are charged upon delivery, regardless of the order value.

  • Compliance: If our tax status or local regulations change, we will update these terms immediately to ensure our customers remain fully informed.

4.3 Invoicing
A digital invoice is automatically generated for every order. If you require a formal VAT receipt or a detailed commercial invoice for your records, please contact us and we will provide this within 2 business days.

5 – TROUBLESHOOTING PAYMENT ISSUES

If your payment is declined or fails to process, you may try:

  • verifying your card or account details

  • ensuring your card is enabled for online or international transactions

  • checking that sufficient funds or credit are available

  • contacting your bank or payment provider

  • trying a different payment method

If issues continue, please contact us and we will be happy to assist.

6 – PRIVACY & DATA PROTECTION

All payment-related personal information is handled in accordance with the UK GDPR, the Data Protection Act 2018, and our Privacy Policy.

  • We do not sell, rent, or disclose your payment information to third parties except where required by law or necessary to complete your order.

  • We never store full card numbers on our own systems.

CONTACT INFORMATION:

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Customer Service Hours (London Time / GMT):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM